FAQs

Shipping

  • Since most items are made-to-measure, turnaround time can be up to four weeks.  The latest ship date will be on the product listing, so your order will be shipped before that date.  If you need something sooner, please email me at grumpydogclub@gmail.com and I'll do my best to accommodate.

 

Clothing & Accessories Care

  • All shirts and hoodies can be washed in cold water on the gentle cycle unless otherwise noted on the hang tag.  Tumble dry on very low heat
  • Bow ties, bandanas, and cravats should be spot cleaned only
  • Toys should be hand washed only

 

Resin Pet Tag Care

  • Tags are made from epoxy resin, which is resistant to wear, but not indestructible.   They may scratch over time, especially if your pet is very active
  • Please do not leave your pet alone with the tag on or anywhere they can chew on or eat the tag
  • The tags are for decorative purposes only and should be checked regularly for wear
  • Each tag is handmade, so there may be tiny air bubbles or imperfections in the tag.  I do my best to minimize them and try to ensure they don't interfere with the design.  If you're unhappy with your tag for any reason, please don't hesitate to reach out to me
  • Do not leave the tags in direct sunlight or submerged in water for long periods of time because this may impact the appearance of the tag
  • Only use warm water with a soft cloth to clean the tags.  Do not use chemicals or bleach
  • Never allow your pet to chew, swallow or otherwise ingest a resin tag.  Ingesting the tags or any part of the tags can be dangerous to your pets and they should never be allowed to chew on them or left without supervision

Acrylic Pet Tag Care

  • Tags are made from acrylic and are not for rough play.  They may scratch over time, especially if your pet is very active
  • Please do not leave your pet alone with the tag on or anywhere they can chew on or eat the tag
  • The tags are for decorative purposes only and should be checked regularly for wear
  • Only use warm water with a soft cloth to clean the tags.  Do not use chemicals or bleach and do not scrub the tags.
  • Never allow your pet to chew, swallow or otherwise ingest an acrylic tag. Ingesting the tags or any part of the tags can be dangerous to your pets and they should never be allowed to chew on them or left without supervision

 

How to Measure

  • Neck: measure all the way around the neck, leaving a little room for a comfortable fit
  • Chest: measure all the way around the widest part of the chest, making sure it's snug, but not pulled tightly
  • Length: measure from the base of the neck (around where a collar may sit) to the point where the tail meets the back
  • Feel free to ask any questions about fit via the "Contact Us" page

 

Refunds & Exchanges

  • I hope you love your pup's new clothes or tags, but if you're not satisfied, please email me at grumpydogclub@gmail.com within 7 days of delivery for assistance. 
  • I can't offer refunds or returns/exchanges on made-to-measure items, custom embroidered items or custom tags because they are made exclusively for your dog.  Please make sure to measure your pet accurately according to the size guidance and include any relevant notes when purchasing.  If you're unsure of anything, please feel free to contact me before you purchase.
  • To receive a refund on ready-to-ship/non-custom items, the item being returned must be in the same condition that you received it in, unused and unworn.  If 7 days after delivery has passed, I can no longer offer a refund.
  • The customer is responsible for all shipping costs unless the item was defective upon receipt.